Ephrat Lipton, Private Practice, ACSW, LCSW, BCD, CEDS

“They can answer questions you can’t figure out by looking at a program’s website and help you gain a full understanding of why a program would be or not be the best fit for a client.” — Ephrat Lipton, Private Practice, ACSW, LCSW, BCD, CEDS

How did you navigate higher levels of care before working with TPS?

I have always worked with program representatives where I felt like I could trust them as individuals. I am busy and I value someone who can get on the phone with the family to answer their questions and also vet and visit programs. What attracted me to the Acadia team was my first TPS. He was such a believer in the facilities in his network and very passionate about their ethical care. I sent a few clients to him and always had such a great experience. Since then, I have worked with a few other members of Acadia’s TPS team and I continue to do so because every single team member has met my standards.

What Has Your Experience Been Working with the TPS Team?

My TPS is my person when I wonder if a facility is right for my client. I know I can leave the case in her hands to research facility options that may be a good fit, then contact the client. I feel like I can tag team with Angela as an extension of my internal team. She is intuitive and can take my lead on knowing how to best enhance the work I’m already doing with the client.

What would you say to someone who is not using a TPS for their caseloads?

Why not use this service? It’s free of charge, and it’s truly the best thing to do for your clients because Treatment Placement Specialists know the facilities so well. Every facility has their own system and a TPS can take the time to keep up with the ins and outs of particular facilities and programs. They spend time at the facility and can relay pertinent information to your client so you don’t have to do the heavy lifting.