How We Work with Employee and Labor Assistance Programs

The objective of Acadia Healthcare’s Treatment Placement Specialists (TPS) team is to match individuals and families with the mental health and substance use disorder treatment and other behavioral health services that are best prepared to meet their unique needs.

Our experience and expertise within this specialized branch of healthcare has allowed us to become a beneficial source of information and guidance for organizations such as Employee and Labor Assistance Programs (EAPs and LAPs).

Partnering with the TPS team provides significant benefits both to Employee Assistance (EA) and Labor Assistance (LA) professionals and to the companies and labor groups they serve:

  • Depending upon common needs or criteria for EA and LA client organizations and the individuals served by a particular EAP or LAP, the TPS team’s strategic relationship managers (SAMS) develop a customized portfolio of programs and other treatment resources to ensure that EA and LA professionals have the information they need to best serve both their customers and members.
  • For the EA/LA professionals, the TPS team is an efficient and effective source of focused information. With one phone call, an EA/LA professional can receive a curated list of programs that have been selected according to the criteria that he or she provided, without having to devote hours or even days to conduct research and contact specific programs.
  • The employees and covered dependents who are served by the EAP/LAP will receive detailed information on a variety of programs that are best suited to address their specific healthcare needs while also meeting their geographical and financial criteria as well as any other preferences or requirements they have.

In short, by partnering with the TPS Team, an EAP/LAP will enable its professionals to make more productive use of their time, while providing them with the detailed information that will best assist the organizations and employees they serve.

Best of all, TPS services are provided at no cost to the program, to their clients AND at no cost to the individual employees and covered dependents.

How the Program Works

As noted in the previous section, an EA/LA professional can start the process simply by calling their Acadia Healthcare strategic relationship manager to design a Customized Portfolio of treatment facilities to best meet the behavioral healthcare needs of those they serve. They will also identify the Treatment Placement Specialist(s) that will assist them with day-to-day requests for treatment recommendations for an individual who is in need of professional care for mental health  and/or substance use disorders and for other behavioral health problems.

During that initial call to the assigned TPS, the EA/LA professional will be asked to provide some basic information, such as the following:

  • The age and gender of the individual who needs care
  • The symptoms and/or disorders with which the individual has been struggling
  • Preferred type or types of treatment (including but not limited to inpatient, residential, intensive outpatient, partial hospitalization, traditional outpatient services, and sober living environment)
  • Geographical preferences or limitations
  • Financial/insurance information

With this basic information, the TPS will conduct all necessary research to identify the program or programs that are the best match according to the criteria provided. The TPS will provide this information to the EA/LA professional, who can then present the treatment options to the individual who needs care. If desired, the Treatment Placement Specialist can communicate this directly to the individual and concerned persons, as directed by the EAP/LAP.

If the individual or the EA/LA professional needs any additional information about any of the programs, or has any questions about assessments, admissions, or any other aspect of the treatment process, the TPS team will be ready and able to provide those answers.

The Benefits of Partnering with the TPS Team

EA and LA professionals have many demands placed on their time, and must be prepared to answer a broad scope of questions for individuals who are dealing with a wide range of issues and challenges. In many of these cases, time is of the essence, yet the complexity of the challenges demand considerable research in order to ensure the answers provided by the EAP are accurate and complete.

When an EA/LA professional is presented with an issue or challenge related to mental illness, substance use disorder or other behavioral health disorder , they can rely on the TPS team to do the legwork, conduct the research, and utilize our considerable experience to identify optimal solutions in a timely manner.

In addition to identifying programs or providers that are best prepared to meet the employee’s needs, TPS will:

  1. Clarify clinical specialty needs, level of care needs and facility appropriateness
  2. Determine admissions and appointment availability
  3. Verify insurance benefits
  4. Manage the many details in connecting the person in need to care
  5. Work with treatment facilities on the continuing care plan, aligned with the employee’s and EAP/LAP’s needs and preferences

This frees the EA and LA professional to manage demands from their many stakeholders and the priorities that compete for their attention on a daily basis.

In short, the TPS team makes the process of connecting individuals to treatment both more efficient and more effective. The EA and LA Professional can make the best use of his or her time, while the TPS team works behind the scenes to identify solutions, review resources and provide recommendations for treatment that will best meet the needs of the employee.

Learn More Today

For more information about accessing Treatment Placement Specialist services for your Employee or Labor Assistance Program, or for additional details about any aspect of the TPS program, don’t wait – contact us today. A knowledgeable and friendly member of our team will be happy to answer your questions and discuss the many ways that a partnership with TPS can benefit your program and staff.

For tips on behavioral health at work, view or download Acadia Healthcare’s
“Leaders Guide to Workplace Survival”